Ticketing and Donor/Patron Database

• Web-based,integrated Ticketing and Donor/Patron Database Management System, always available via internet, from office, home, box office, etc.
  
  
•  Secure, hosted server (hosted for EventCentrics, by Digital West Networks in San Luis Obispo, CA)
  
  
• Best available seating automated for online and office orders
  
  
• Office staff can review and change seats via drag and drop on the seat map, for phone, mail and walk-up orders (and online orders if necessary)
  
  
• Clickable and hover-over seat map displays purchaser records instantly
  
  
• Patron History window viewable during order for past event and seat information
  
  
• Donations can be entered during ordering and tracked in patron/donor records
  
  
• Add handling or facility fees by ticket, order, and/or venue – for web and/or office orders
  
  
• Real-time, user-definable sales data & number of seats sold, available
  
  
• Email receipt / order confirmation for web orders and optional for phone orders
  
  
• One-click Email to any list of contacts, either via Accounts search or Reports
  
  
• Staff can print and mail tickets for each order or in batch (extra charge if we provide printing/mailing service) – we support direct thermal or laser printers (e-ticketing coming soon)
  
  
• Event set-up - customizable features
  • Create ‘seasons’ of events
  • Create packages, subscriber series, etc.
  • Set up multiple concerts, venues and seating charts
  • User-defined color coding on seat maps
  • Set up tiered pricing, discounts, comps
  • Code some seats as ‘comps’ then assign later
  • Code some seats as ‘holds’ until purchased
  
  
  
• Define categories for patrons and tag each account with one or many categories, for donor/patron management and exports for letters
  
  
• Electronic credit card processing via customer’s merchant account & gateway
  
  
• Sales and historical reporting by season, event, venue, type of sale, geographical area, and first-time ticket buyers, etc.
  
  
• Export data to .csv in Excel – ability to export data to generate custom letters.
  
  
• Clone Event function to minimize event set-up time for new events and new season

Donor Management features

• Category designations can be assigned (one or many) to donor/patron records and used as search/reporting criteria, i.e. foundations, business, industry, in-kind donors, giving levels, etc.
  
  
• Search donations on range of donation amounts, range of dates and/or on multiple category designations.
  
  
• In addition to details for individual orders and donations, ability to view Totals for the Year for all Donations (donations total for year) and for all Tickets purchased (total spent on tickets for year) for a Patron/Donor Account record.
  
  
• Triggers in system that identify and allow reporting on the following:
  • New Ticket Buyers
  • Lapsed Donors (donated in past years but not current)
  • Lapsed Buyers (bought in past years but not current)
  • Increased Donors (donated more this year than in past years)
  • Increased Buyers (bought a series this year but not in past years)
  • Decreased Donors (donated less this year than in past years)
  • Decreased Buyers (bought less this year than in past years)
  • Same (same donation $)
  • Multiple Donations (donated more than once this year)
  • Multiple Ticket Orders (bought tickets more than once this year)
  
  
• Contact Management features, including Activity Type, Due Date, Completion Date, Assigned To, Notes.
  
  
• Prospect tracking - Possible Gift Amounts, Assigned To, Notes.
  
  
• Relationships tracking - creating associations between donors/patrons.
  
  
• Mail flags indicating which type of mailing(s) to be sent to donor/patron and record of what has been sent.
  
  
• Mailing management to generate lists and merge with standard letters (user-created in Word) for printing and mailing.
  
  
• Pledge and gift tracking - pledge frequency, billing options, fair market value, premiums, donated so far, etc.
  
  
• Ability to track and report on pledged amounts, accounts receivable, write-off uncollected amounts, etc.

Benefits of the EventCentrics System:

• Our aim is to provide an enhanced and integrated online ticketing and donor/patron management system including exceptional management tools for creating events, seating charts, reporting, and donor/patron tracking.
  
  
• Electronic credit card processing to minimize order processing overhead by staff (requires web merchant account and gateway)
  
  
• More secure credit card processing (no credit card numbers are stored on your server – sent encrypted for processing)
  
  
• Integration with donor management for more efficient customer, order and donor   information tracking
  
  
• More control over your ticket sales and costs
  
  
• Lower cost, in-house ticket printing to either direct thermal or laser. E-ticketing is being developed.
  
  
• Detailed ticket sales, demographics, and donor reporting
  
  
• Clone Event function allows staff to easily and quickly set up new season’s events by copying previous events
  
  
• Online web application accessible to your staff  (via secure password protection) not only from the office but if working from home or other location
  
  
• Hosted server provides a secure, reliable environment that is maintained for you – software updates, backups, hardware replacement
  
  
• Options for future print/mailing services; additional event management tools, including Volunteer Management, Facilities and Artist rehearsal scheduling.